‘We don’t have counselling in Samoa,’ a dark-eyed beauty told me. ‘Our people depend on God and our Chiefs and the church to counsel us.’
It was five days after the Samoa earthquake and tsunami, and I had been commissioned to provide trauma and Critical incident counselling services through International SOS who was co-operating with my agency, EAP Services. I had been given one hour to pack a suitcase and arrive at the Napier, New Zealand airport. Thankfully, I’m the Queen of the Fast Pack, and between my daughter and husband, and between mobile calls from my agency briefing me, we managed to fill my suitcase with all I’d need without blowing out the seams.
A colleague had been in the island since the second day, but was to return to NZ the night after my arrival, so I would be alone there without the rest of the team.
On my arrival, I discovered my mobile phone wasn’t working. I’d paid a lot of money for the thing, and it can do almost anything, including mopping my floor, but it doesn’t have a sim card, so I was left not knowing who would meet me at the airport or where I would sleep that night.
It was definitely a ‘trust God or die’ moment.
I knew which hotel my colleague was staying at, so I figured if I didn’t get met at the exit gate, I’d call her and beg a bed from her. I’d also made the acquaintance of a Paramount Chief on the plane, and he had offered to put me up with his family in spite of the fact they had lost at least 7 members in the tsunami.
As I arrived in Apia, I remembered why I had always struggled with the tropics. The humidity and heat was like a wall pressing against me. The sweat flowed down my neck and back, and as I stood there waiting on my luggage to pop out on the conveyor belt, I asked a man who was bringing aid in from the Adventist Church if I could borrow his phone to find out where I was supposed to go. By the time the watermelons (individually shipped, but not mine) and my suitcase had circled the conveyer belt, it was 11.30 at night.
My contact from International SOS met me outside the gate. ‘We have a 3.3o AM wake-up,’ Scott said, guiding me to the taxi. ‘We’re going to the island of Sava’ii tomorrow. We also have security guys, but they are mostly translators.’
I tried not to moan out loud.
At the hotel, I was afraid I’d sleep through my alarm, so I asked the hotel desk to give me a wake-up call. No necessity. Adrenaline fuelled, I was still bug-eyed at 3.am. Our driver/security/translator was supposed to meet us at 4.00am, but we were still waiting at 5.oo a.m. We took a taxi to the ferry terminal and found our guys sleeping in the van.
I’m no stranger to foreign cultures. In my work with Mercy Ships, I have witnessed natural disasters, political coups, and diverse people groups. I had a fair idea of what to expect from day-to-day living in Samoa, but it was my first counselling experience in a nation ravaged by disaster, and one who didn’t believe in counselling.
I was debriefed by the Senior Human Resources manager for our corporate client while on the 2.5 hour trip on the ferry. I tried to forget that I hadn’t eaten since the day before, and that my stomach was rolling.
‘I don’t know how many people will talk to you,’ she said. Counselling doesn’t exist here, but I wanted my staff to have the opportunity to debrief.’
On the island of Sava’ii, I met with the bank manager and conducted a Critical Incident Debriefing. There were twelve staff members, and some of them were fighting tears. One woman who was 8.5 months pregnant had been forced to flee for her life, clutching her 1.5 year old son in her arms. It was a miracle she hadn’t tripped on her flight to the mountain.
I drank my third bottle of water, and mopped my brow as I was shown into my ‘office.’ It was in full view of the rest of the staff, and the air-conditioning had packed up. There were no outside windows in the room. I checked my back pack. I still had a Cadbury’s chocolate bar I’d bought in Auckland, so I figured if I ate a square at a time, I might live for another three hours.
I sat alone in the room for a long time. Finally, a shadow in the doorway. The pregnant lady came in and sat. For the longest time, she said nothing. How hard it must have been for her, not knowing what to say, and not knowing if Iwere safe!
‘Thank you for coming,’ she said, her head bowed. ‘I think it would be good to talk to you. I dont’ know what to say to other people.’
She had lost everything. Home, clothes, furniture, her ‘laundry machine,’ and she was thanking me?
I was humbled.
‘I’ll miss my laundry machine,’ she said. ‘With another baby due in two weeks, it will be hard to wash clothes by hand.’
I thought of my washer and dryer in Napier, and felt ashamed that I’d griped because I’d had to do without machines for two weeks while we were looking for a set.
She talked and talked. When she was done, she said she’d name her baby after me if it was a girl. I dont’ know if she will, but the idea made me laugh.
All day long, the scenario repeated itself with the rest of the staff members. For a nation that doesn’t believe in counselling, the people kept coming, and they kept talking.
I lamented my hunger. How many of the people I was sitting with had eaten recently? I had no idea. Finally, I went across the street and bought a bottle of Sprite and a can of peanuts to keep me from perishing.
The rest of my trauma counselling days were spent in Apia.
I was told that I’d be seeing the top managers of the bank. Four New Zealanders, and one Samoan. None of the NZ managers felt they needed counselling, but that didn’t stop them from telling me their stories. The Samoan manager was a Chief, a man responsible to the bank, his family, and his village. He had lost three nieces in the tsunami, and the was exhibiting signs of shock and grief.
I listened to him and normalised his feelings, then I prayed with him. He hugged me, sobbing.
‘I think this is a good thing to talk with you,’ he said. ‘No one knows how I feel. I must be strong for the village.’
At 1.30, my counselling schedule was disturbed by a tsunami warning. We all climbed to the top of the hill. It was too much for some staff who were serving temporarily from Australia, and for those with already jangled nerves.
I witnessed panic, crying, and listened to a job resignation while standing on the hill watching to see if the sea would receede. Once the alarm was cancelled and we had returned to the bank, my major task was to soothe jangled nerves.
At the end of the day, the HR Manager called out. ‘Drinks at Eden’s after work. The bank will shout.’
My training has taught me that socialising with clients is a no-no. However, in this community oriented society, I decided that the best part of valour would be to go with the staff to the restaurant. I also had been asked, a sign of inclusion. Over Vailima beers and greasy fries, the staff talked about their earthquake and tsunami experiences, their fears, their thoughts, and their ideas. It was a bonding experience. All I did was listen and reflect. They were conducting their own debrief.
On my third day, my phone rang incessantly. Would I go to Pago Pago if necesary? Could I support the staff at the NZ High Commission? I had clients scheduled at half hour intervals. I had to counsel one while we both ate lunch. Not optimum, and certainly not in the training manual, but appropriate for the culture and situation.
On my final day, I was told I’d been made an honorary staff member. I was invited to a party on the bank roof. There would be a pig roast, dancing, singing, and drinks. The community aspect was the place I’d meet the rest of my clients. Samoans operate in the ‘we’ of family and community as opposed to the ‘individual I’ of western society.
On the roof, I was pulled onto the dance floor by the women, who convinced me to dance the siva and to sing with them. We danced, sang, hugged, and laughed. The other staff roamed in my direction and stopped to talk. For a nation not given to counselling, I couldn’t shut them up,k nor did I want to. It was an unconventional ‘room’ but it worked.
I didn’t want to leave Samoa, because I had fallen in love with the people. I’d shared their collective and individual grief, their hopes, and their losses. I’d danced and sung with them, I’d eaten and drunk with them, and I’d climbed the hill hoping not to be washed away with them. I’d visited their tsunami ravaged places and seen their defiant ‘we will build again’ spirit. I’d listened to the mass funeral service. They are not defeated. They are resilient.
I might be sent back in a few weeks. I hope so. If so, I’ll be looking up those women with whom I danced and laughed, and I’ll be praying and drinking water, and I’ll remember to take granola bars so I don’t starve.
Oh, and I’ll definitely bring a sarong.
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